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劍橋大學電話英語口語教程Unit 08 任務 1(2)

kira86 于2019-09-17發布 l 已有人瀏覽
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劍橋大學電話英語口語教程UNIT 08 HANDLING COMPLAINTS 處理投訴, Task 任務1(2),致電航空公司,尋找遺失的行李。
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Task 1 (2)

任務1(2)

Receptionist: Flyfast Airlines. Good morning. Can I help you?

早上好,這里是快飛航空,有什么可以幫您?

Marina Donato: Hello. My name's Marina Donato. I'm calling because my luggage wasn't on the same flight that I came here on yesterday - and I really need my things.

你好,我叫 Marina Donato.我打電話來是因為我的行李昨天沒有跟我同一趟航班到達——但我真的很需要里面的東西。

Receptionist: Yes, I'm sure you do. I'll just transfer you to the office that deals with missing luggage. Could you hold on a moment, please?

那肯定。我會幫您轉接行李遺失辦公室的電話,請你稍等,好嗎?

Marina Donato: Yes.

好的。

Rob Godwin: Rob Godwin, Flyfast Airlines Baggage Department speaking. I understand your luggage has gone missing - is that right?

我是快飛航空行李保管處的Rob Godwin,我知道您的行李遺失了——對嗎?

Marina Donato: Yes, I flew to Edinburgh yesterday. I waited for ages after landing, only to find my suitcases weren't on the flight and then I had to rush off to meet someone. When I rang your office at 9.00 last night all I got was the answerphone telling me to ring back this morning. It's been a real nuisance.

是的,我乘坐昨天的航班到的愛丁堡。下飛機后我等了很久,最后發現我的行李沒有同時到達,但我當時又急著趕去見一個人。我昨晚9點鐘給你們打過電話,但是電話語音提示我今天早上再打。真是煩人。

Rob Godwin: I'm sorry about that. I'm sure we'll be able to trace it and get it to you as soon as we can. First of all, could I have your name, please?

非常抱歉。我保證我們能找回您的行李并盡快送到您手上。能請您先報一下姓名嗎?

Marina Donato: Marina Donato.

Marina Donato.

Rob Godwin: And what flight were you on yesterday?

您昨天乘坐的是哪趟航班?

Marina Donato: It was flight FA 537 from Genoa, stopping over in London.

我坐的是 FA 537 次航班,從熱那亞起飛,經停倫敦。

Rob Godwin: I see.

好的。

Marina Donato: We should have landed in Edinburgh at 6 o'clock, but the flight was late leaving London, and we didn't arrive here until 7.00.

我們本該6點鐘到愛丁堡的,但飛機從倫敦起飛時晚點了,所以我們直到7點才降落在愛丁堡。

Rob Godwin: Right. Can you also give me the number of your baggage check, which you'll find inside your ticket?

您能把行李托管證的號碼給我嗎?寫在您的機票上了。

Marina Donato: Yes, there are two - FA 537 069431 and FA 537 069432. I've got a large brown suitcase and a smaller green overnight bag - and I really need them today.

好的——FA 537 069431和FA 537 069432.我的行李是一個大的棕色箱子和一個小的綠色旅行袋——我今天就需要里面的東西。

Rob Godwin: Thank you, Ms Donato, I'll be able to trace them now. Could I have your phone number so I can ring you as soon as we find them?

謝謝,Donato小姐,我現在就去查。您能留個聯系電話嗎?以便我們找到之后第一時間通知您。

Marina Donato: Yes, my mobile is 363 2005738 and you need to dial the code for Italy first.

可以,我的號碼是 363 2005738,撥之前要先撥意大利區號。

Rob Godwin: Right, I've got that. I'll ring you as soon as we've tracked down your baggage and we'll have it sent to you. Where are you staying?

好的,我記下了。一有消息我就給您回電并把行李送過去。您住哪?

Marina Donato: I'm at the Horseshoe Hotel.

我住在霍斯舒酒店。

Rob Godwin: That's fine. I'll ring you as soon as possible.

好的。我會盡快給您回電。

Marina Donato: Thanks - it's really difficult not having anything at all.

謝謝——手上什么都沒有真的很不方便。

Rob Godwin: I'm very sorry for the inconvenience. I hope we'll be able to get your things to you today.

對造成的不變深感歉意。希望今天就能找到您的行李。

Marina Donato: So do I. Thanks. Bye.

我也是,謝謝,再見。

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